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I have paid Wednesday, 11 January 2012 amoung of : 417 Dollars for upgrating to Lifetime Geni Pro. And I have got email; From: Geni , To Pentti Roppanen. Sent: Wednesday , January 11, y 2012 06:25 PM as follows:
Thank for uprgading to Lifetime Geni Pro: Your credit card was charged amoung of 417 USD on Wednesday, January 11, 2012 as indicated below:
Type of Subcription: Geni Lifetime Pro Account Subscription total charge: US Dollars 417, 00. Geni ID xxxx.
Gard authorization number 41044xxxx1 . Type of transaction: Internet subscription, The Geni Team .
Guestion is now: How long is Lifetime Geni Pro ?
I am asking this, because many days, Geni has asked me to pay 119 USD more . And because Geni Team has taken of yesterday 01.April 2017 my Geni Pro mark from my profile in Geni. - Is the lifetime Geni Pro only abouth 5 years time, no longer time or... ?
Can some in geni program give me more informations from Lifetime Geni Pro marks ?
Kindly Pentti Aleksi Roppanen
Up : Guestion to Geni Team: How many year is " Lifetime Pro"
answers to : pentti.roppanen@pp.inet.fi
I have paid year 2012 Pro mark for me, for a time of " Lifetime"
Pentti Aleksi Röppänen, Lifetime was converted to 5-year : see help item:
https://help.geni.com/hc/en-us/articles/229707087-How-will-this-aff...
Geni was acquired by MyHeritage in 2012, and subsequently Geni Lifetime subscriptions were discontinued and replaced with a new 5-year subscription, plus a free MyHeritage data subscription for 5 years worth $600. The 5-year Geni Pro subscription was automatically extended another 5 years, for a total of 10 years of Geni Pro, plus the 5-year MyHeritage data subscription.
If you are a Geni lifetime subscriber who is not satisfied with this change, you are entitled to receive a FULL refund of the lifetime subscription you purchased regardless of the number of years in which you had already been using it. If you wish to request a refund, you should open a support ticket at https://www.geni.com/help/newticket