However, given Mike's directive to Itai - seems to make sense to give him a chance. I assume Mike had a reason for selecting and asking him to do it - such as having faith in his skills as well as possibly that Itai was first Curator to respond to Susan's request (and or responded a few times to it)/ (And if Itai feels Customer Support's assistance would be helpful, assume he will request it.)
Didn't mean to be criticizing Itai for not having completed it yet - which after clicking to Post above, realized it sounded that way - but more that the discussion seemed to be going on as if no such request had been made, so wanted to sort of flag Susan et al that a Curator had actually been directed by Mike to try to fulfill her request.
[And am hoping he or Susan will let us know if he is able to fulfill it - just cause one likes to know - and so other suggestions would be relevant then if he is not able to do the unmerge.]